Terms of Use

The following words and expressions, wherever used in these Terms, have the meanings set out below unless the context requires otherwise:

• Platform or Hayyiz: the website hayyizapp.com and any related application or service, operated by Maysour Company For Communications and Information Technology.
• User: any person who browses the platform or creates an account on it, whether as a host, a renter or a visitor.
• Account: an individual or business account on the platform; a user may manage more than one business account.
• Host: a user who lists a space they own or are legally entitled to deal with, in order to rent it out through the platform.
• Renter: a user who requests to book a space to store belongings or park a vehicle.
• Space: any room, warehouse, garage, yard, parking spot or similar area listed on the platform.
• Listing: the space's page on the platform, including its description, photos, price, permitted uses and features.
• Booking: an agreement between a host and a renter to use a specific space for a specific period under the electronic rental agreement.
• Electronic rental agreement: the agreement concluded between the host and the renter through the platform for each booking, which both accept electronically before payment.
• Payment service provider: the licensed entity that processes payments and holds funds until they are released or refunded under these Terms.
• Service fee: the consideration the platform charges for its services; it is added to the amount the renter pays and is shown clearly before payment.
• Cycle: the period covered by a single payment. Hourly, daily and weekly bookings are one cycle; monthly and yearly bookings have one cycle per month or year.
• Handover: placing the items or vehicle in the space and both parties confirming this through the platform.

The platform is operated by Maysour Company For Communications and Information Technology, registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7042575444.

You can contact us at any time through the contact page.

1. These Terms apply to every use of the platform and, together with the Host Terms, the Privacy Policy, the Cookie Policy, the Cancellation and Refund Policy and the prohibited items list, form a single integrated whole.
2. Each booking is also governed by its own electronic rental agreement. If these Terms conflict with the agreement on the relationship between host and renter, the agreement prevails, unless the matter concerns the platform's rights or obligations.
3. Your explicit acceptance of these Terms, the Privacy Policy, the Cookie Policy and the prohibited items list is required when you create an account, and no account is created without it. Hosts must also accept the Host Terms before creating any listing or submitting it for review.
4. We keep a record of every acceptance, including the document, its version, the time of acceptance, the IP address and the browser type, and use it only as evidence of acceptance.
5. If you do not accept these Terms, you must stop using the platform.

1. Users must be at least eighteen (18) years old and have full legal capacity to contract.
2. If you use the platform on behalf of a business, you confirm that you are authorised to bind it to these Terms and that the commercial registration and VAT details you provide are accurate and valid.
3. The platform may refuse or suspend registration if the eligibility conditions are not met or there is reason to doubt the accuracy of the information.

1. You sign in with your email address and a one-time verification code sent to it, which expires after a short time. The platform does not use passwords.
2. You are responsible for keeping access to your email secure, for not sharing verification codes with anyone, and for all activity carried out through your account.
3. Your profile includes your name, gender, age and mobile number. Age is stored as an approximate year of birth, and the mobile number is used to contact you about bookings and is not verified by SMS. A complete profile is required to list or book a space, while browsing needs no account.
4. You can add a business account with its legal name, commercial registration number, VAT number where applicable, a business contact mobile number and an optional email. The account holder is responsible for keeping these details accurate and up to date. The platform may verify the commercial registration, and it is not treated as verified until it does.
5. You must provide accurate and complete information and update it when it changes, and must not create more than one personal account or impersonate anyone else.
6. You must notify us immediately through the contact page if you suspect any unauthorised use of your account.

1. Hayyiz is an electronic intermediary that lets hosts list their spaces and renters find and book them. It provides tools for the electronic contract, electronic payment through the payment service provider, recording direct payments to the host and the handover, and dispute resolution.
2. The platform is not a party to the rental relationship between host and renter, does not own, operate or guard the spaces, and does not take custody of items or vehicles; its role is limited to facilitating the agreement and payment under these Terms.
3. The platform does not guarantee the accuracy of all information provided by users or their compliance with their commitments, although it takes reasonable steps to verify and review listings.

The Host Terms set out host obligations in detail and form an integral part of these Terms. The key points are:

• Owning the space or being legally authorised to rent it out, describing it accurately and honestly, and updating the listing whenever anything changes.
• Responding to booking requests within twenty-four (24) hours, making the space available on the agreed date and allowing the renter access at the agreed times.
• Not opening, using or moving stored items without the renter's permission, except to avert imminent danger, in which case the renter and the platform must be notified immediately.
• To bear their legal and tax obligations, including VAT where registered, not to request or accept any amount other than by the payment method set out in the booking contract, and to settle the platform's dues on bookings paid to them directly.

The renter shall:

• Store only the items declared in the booking and within the uses the host accepts, suitably packed.
• Not store any prohibited item or anything excluded by the host's listing, and bear sole legal responsibility for the lawfulness of the stored items.
• Take care of the space, not damage or alter it, and observe the access times and the host's reasonable instructions.
• Not use the space to live or stay in, or for any commercial or industrial activity, and not sublet or assign it to anyone.
• To pay the amounts due only by the payment method set out in the booking contract, to upload the transfer receipt on the platform when paying by bank transfer, and to collect all their items at the end of the booking.
• Insure high-value items at their own expense where appropriate, as the platform does not insure items.

1. The host chooses the space's category and type from the platform's taxonomy and sets its dimensions, location, photos, features and accepted uses; the listing title is generated automatically from the type, features and district.
2. The host sets a price for one unit (hour, day, week, month or year) and chooses the booking periods they accept. The platform converts the price automatically and proportionally to the other periods (a day is 24 hours, a week 7 days, a month 30 days and a year 12 months), rounded to a convenient amount, and the host may set an optional long-term discount. The price shown to the renter is the price paid.
3. A listing is published immediately once its information and required photos are complete, and the platform team monitors published listings. The platform may require changes to, suspend or remove any listing that breaches these terms or appears misleading or incomplete.
4. The detailed address and exact location of a space are shown only to the renter after the host accepts the booking. The map and search use an approximate location within about one kilometre.
5. Publishing a listing does not mean the platform has inspected the space or guarantees its condition, and the Host remains responsible for the accuracy of their listing. After the handover is confirmed, the Renter may review the space and the Host once per booking; the review appears publicly under the Renter's account name, and misleading, abusive or paid-for reviews are prohibited.
6. The host grants the platform a non-exclusive, royalty-free licence to display, publish and adapt the presentation of the listing content, including photos, on the platform and in its promotion for as long as the listing remains.

10.1 Booking steps

1. The renter sends a booking request specifying the space, the period and the items to be stored; nothing is charged at this stage.
2. The host accepts or declines the request within twenty-four (24) hours, failing which it expires automatically.
3. After acceptance, the electronic rental agreement is presented to both parties, and payment is possible only after both accept it electronically.
4. The renter pays by the chosen payment method: electronically through the payment service provider within forty-eight (48) hours of acceptance, by bank transfer to the host with the receipt uploaded on the platform within forty-eight (48) hours of both parties signing the contract, or to the host at handover; otherwise the booking expires.
5. With electronic payment, the amount stays held by the payment service provider until both parties confirm the handover on the platform.
6. Once the handover is confirmed for an electronic payment, the rent is released to the host and the service fee to the platform, and the payment service provider then transfers the host's share to them.

10.2 Payment methods

1. For each space, the host chooses which payment methods they accept: electronic payment through Hayyiz, direct bank transfer to their account, or payment to them at handover. The renter picks one of them when making the request, and it is fixed in the booking contract.
2. The renter pays the same amount with every payment method (rent, service fee and its VAT); with direct payment, the renter pays it in full to the host in a single payment.
3. Direct payment to the host is not held, guaranteed or refunded by Hayyiz: the money passes directly between the parties, and the platform's role is limited to recording the payment, the contract and the handover and mediating in disputes. The renter is warned about this and must acknowledge it before choosing direct payment.
4. With bank transfer, the host's account details are shown to the renter only after both parties sign the contract. The renter uploads the transfer receipt on the platform, and the host confirms receipt or reports that it has not arrived within seventy-two (72) hours, failing which it is deemed received; such a report opens a dispute.
5. With payment at handover, the host confirms on the platform receipt of the amount together with receipt of the items; if this does not happen within seven (7) days of the start date, the booking expires.
6. With direct payment, the platform's fees (the service fee and its VAT, and the featured-listing fee and its VAT, if any) become owed by the host to the platform from the time receipt of the amount is confirmed, under the Host Terms.

10.3 The electronic agreement

The rental agreement is concluded under the Electronic Transactions Law, and each party's acceptance through the platform constitutes an electronic signature binding on that party. The platform keeps a record of acceptance, including the party's name, time of acceptance, IP address and the version of the agreement accepted; a verification code printed on the agreement lets anyone confirm its authenticity and status on the platform, and any change to the agreement data requires a new acceptance.

10.4 Prices and fees

1. The booking value is calculated from the unit price and the chosen period. Prices and the service fee are fixed when the request is sent and are not affected by later changes to the listing.
2. The service fee, together with any VAT due on it, is added to the amount paid by the Renter and shown clearly before payment; no fee is charged that was not shown before payment. The Host is entitled to the full agreed rent, unless they have turned on the featured-listing option, in which case the featured-listing fee set out in the Host Terms and the booking contract is deducted from it.
3. For electronic payment of monthly and yearly bookings, each instalment falls due at the start of its cycle and is charged through the payment service provider; otherwise, and for every direct payment to the host, the full amount is paid in advance. If a later instalment cannot be charged, the renter remains liable for it.

10.5 Holding and releasing funds

1. With electronic payment, funds are held by a licensed payment service provider and not in the platform's own accounts.
2. The first cycle's amount is released to the host only after both parties confirm the handover electronically through the platform. If one party confirms and the other neither confirms nor raises a dispute within seventy-two (72) hours, the handover is deemed confirmed and the amount is released.
3. Instalments for later cycles are released to the host seventy-two (72) hours after being charged unless a dispute is raised within that time.
4. If a dispute is raised before release, the amount remains held until the platform decides on release or refund.
5. After release, the payment service provider transfers the host's share to the host's account registered with it; arrival times depend on the provider and the bank.

Important: Hayyiz cannot protect or help you with any dealing that takes place outside the platform without a booking recorded on it. No contract, no dispute and no refund.

1. Every booking, including its performance, extension and renewal, must be agreed exclusively through the platform, and all amounts under it must be paid by the payment method set out in its contract and recorded on the platform, whenever the parties came to know each other or the space through Hayyiz.
2. It is prohibited to request, accept or pay any amount other than by the payment method set out in the booking contract or without a booking on the platform, and to exchange phone numbers or contact details in order to deal outside it or to avoid the service fee or the platform's dues.
3. Any dealing or payment outside the platform is not protected by Hayyiz: it is not covered by the holding of funds with the payment service provider, the electronic rental agreement, dispute resolution or refunds, and the platform bears no liability for it or its consequences.
4. Where a breach is established or reasonably suspected, the platform may suspend the account, suspend or remove listings, and suspend existing bookings.
5. If any user asks you to deal or pay outside Hayyiz, report it through the contact page by choosing the topic "Asked to deal or pay outside Hayyiz".

The Cancellation and Refund Policy sets out cancellation and refund rules in detail. Its main points are:

• Nothing is charged before payment, and there is no fee if the host declines the request or it expires.
• With electronic payment, either party may cancel after payment as long as neither has confirmed the handover, and the renter is refunded the full amount paid.
• With electronic payment, if neither party confirms the handover within seven (7) days of the start date, the booking expires and the amount is refunded to the renter.
• After the first handover confirmation, cancellation is no longer possible; the options are to confirm or to raise a dispute.
• With direct payment to the host, the booking cannot be cancelled once receipt of the amount is confirmed, and any return of the amount is made by the host directly to the renter under a dispute decision or their agreement recorded on the platform.
• Amounts released to the host are not refundable through the platform, and a dispute decision covers only amounts still held. If the renter ends a monthly or yearly booking early, cycles that have not started are not charged and the current cycle is not refunded.

1. The parties agree the handover date and access times through the platform, and what is recorded there is the reference in case of disagreement.
2. At handover both parties shall inspect the items and the space, take dated photographs showing their condition, and keep or share them through the platform.
3. The host confirms receipt of the items and the renter confirms they are stored as agreed; both confirmations acknowledge the condition of the items and the space at handover.
4. The host may refuse any item that does not match the booking or is prohibited, which constitutes grounds for raising a dispute through the platform.
5. At the end of the term the renter collects the items and the host confirms completion through the platform.

1. Either party may raise a dispute from the booking page from payment until the booking ends, stating the grounds and attaching supporting photos and messages.
2. The platform reviews the evidence and decides in good faith: for electronic payment, by releasing the held amounts to the host or refunding them to the renter; for direct payment, by a decision under which the host must return directly to the renter whatever is due. Its decision does not prevent either party from going to the competent courts.

Storing any item on the prohibited items list is forbidden, including weapons, ammunition, explosives, flammable or hazardous materials, fuel, narcotics, live animals, perishable food and stolen goods, as well as anything that breaches the laws of the Kingdom or is excluded by the host's listing.

Users must also not:

• Dealing or paying outside a booking recorded on the platform, or circumventing the service fee or the platform's dues in any way.
• Post false, misleading or offensive content or content that infringes the rights of others.
• Harm the platform, attempt to breach or disrupt it, or scrape its data without permission.
• Use the platform for any unlawful purpose, including under the Anti-Cyber Crime Law.
• Harass or abuse other users or use their data for anything other than the booking.

1. The host is liable for damage or loss resulting from the host's misconduct or negligence and is not liable for force majeure. The renter is liable for any damage the renter causes to the space.
2. The platform does not insure items, vehicles or spaces and is not liable for their loss or damage except to the extent required by law.
3. The platform is provided "as is" and "as available" and is not guaranteed to be free of interruptions or errors, although reasonable care is taken to keep it available and secure.
4. To the extent permitted by law, the platform is not liable for indirect or consequential damage or loss of profit, and its total liability to any user for any claim does not exceed the service fee it received in connection with the booking concerned.
5. Nothing above limits any liability that cannot lawfully be limited or excluded, or any statutory consumer rights.

Users shall indemnify the platform, its operator and staff against any claim, loss or reasonable expense, including legal fees, arising from their breach of these Terms or the law, the items they store, the content they publish, their dispute with another user, or any dealing they carried out outside the platform.

1. All intellectual property rights in the platform, including its name, logo, design, software and the content it produces, are owned by or licensed to its operator and may not be used without prior written permission.
2. Users retain ownership of the content they upload and confirm that they hold the rights needed to publish it and that it does not infringe the rights of others.

1. The platform may suspend or terminate an account, listing or booking for breach of these Terms or the law, including dealing outside the platform, or where fraud or a risk to others is reasonably suspected, and will notify the user of the reason where legally possible.
2. Users may request closure of their account at any time through the contact page by choosing the topic "Account & sign-in", provided there are no ongoing bookings, disputes or unsettled amounts.
3. Termination does not affect rights and obligations that arose before it, or provisions that by their nature survive it, such as limitation of liability, indemnity and governing law.

The platform may amend these Terms from time to time and will publish the amended version on this page with an updated version date. For material changes, we notify users by email or on the platform and ask for acceptance of the new version at the next visit; the account cannot be used further until it is accepted. Changes do not apply to bookings whose agreements were concluded before they took effect.

Notices are sent to users at the email address registered to their account or within the platform and are deemed received when sent. Users send notices to the platform through the contact page, and each request receives a ticket with a reference number that can be followed up.

1. These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law, the Electronic Transactions Law, the Personal Data Protection Law and the Anti-Cyber Crime Law.
2. Any disagreement with the platform should first be resolved amicably through the contact page.
3. This is without prejudice to any party's right to go to the competent judicial authorities in the Kingdom of Saudi Arabia, which have jurisdiction over any dispute arising from these Terms.

1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain valid.
2. A delay by the platform in exercising any right is not a waiver of it.
3. Users may not assign their rights or obligations under these Terms without the platform's consent.
4. These Terms are written in Arabic and English; in case of any discrepancy, the Arabic text prevails.

For any question about these Terms, contact us through the contact page.