Prohibited items

The following may not be stored in any space:

• Weapons, ammunition and fireworks.
• Explosives, flammable or explosive materials, fuel and compressed gas.
• Hazardous, toxic or radioactive chemicals.
• Narcotics and substances prohibited by law.
• Stolen, smuggled or counterfeit goods.
• Live animals and plants.
• Perishable food, unless the space is refrigerated and intended for it.
• Cash, jewellery and uninsured valuables.
• Waste, and any items that emit odours or leak fluids.
• Any item that breaches the laws of the Kingdom of Saudi Arabia.
• Any item the host excludes in their listing or that falls outside the uses they accepted.

When a space is used to park a vehicle, the vehicle must be legally registered and lawfully in the renter's possession and must not leak fuel or oil. Storing extra fuel containers with it, or carrying out maintenance or repairs in the space, is prohibited.

• Living, sleeping or staying in the space.
• Carrying out any commercial, industrial or craft activity in the space, or receiving customers there.
• Subletting the space or assigning it to anyone else.
• Altering or damaging the space, or going beyond the agreed area.

• Dealing or paying outside Hayyiz: arranging, extending or renewing a booking or paying any amount in cash, by bank transfer or through another app, exchanging phone numbers or contact details for that purpose, or circumventing the service fee. Nothing done outside the platform is protected by Hayyiz.
• Posting fake or misleading listings, offering a space you are not entitled to rent out, or putting contact details in a listing description.
• Giving false information about the items to be stored.
• Harassing, abusing or threatening other users.
• Attempting to breach or disrupt the platform or scrape its data.

Where a breach of this list is established, the platform may take one or more of the following actions depending on its seriousness:

1. The host may refuse to accept the non-compliant item, which is grounds for raising a dispute.
2. Keeping the amount held by the payment service provider until the dispute is decided.
3. Requiring the person in breach to remove the item immediately and bear any resulting damage or costs.
4. Suspending or removing the listing or booking, or suspending or permanently closing the account.
5. Informing the competent authorities where the breach constitutes a crime or a risk to public safety, and cooperating with them as required by law.

The renter alone bears legal responsibility for the lawfulness of the items they store, and neither the platform nor the host is liable for items whose true nature was concealed.

If you suspect a prohibited item or use, or someone asks you to deal or pay outside Hayyiz, tell us immediately through the contact page or by raising a dispute from the booking page. In an emergency, such as a fire or leak, contact the emergency services directly first.

This list forms part of the Terms of Use, the Host Terms and the electronic rental agreement for each booking.