Host Terms

1. You must own the space or be legally authorised to rent it out, for example as a tenant whose lease permits subletting or as an authorised agent, and renting it out must not breach any contract, law, municipal requirement or civil defence requirement.
2. If you list the space in the name of a business, you confirm that you are authorised to do so and that its legal name, commercial registration number, VAT number and contact details are accurate and valid.
3. Your profile must be complete, including a valid mobile number on which we can contact you about bookings.

1. Choose the correct space type from the taxonomy and state its real dimensions, correct location, actual features, accepted uses and access times.
2. Use real, recent photos of the space itself, without people, personal information or vehicle number plates. We strip embedded location data from photos on upload.
3. Update the listing immediately if anything about the space or its availability changes, and stop offering it if you can no longer rent it out.
4. The listing title is generated automatically from the type, features and district. Do not put contact details, external links or any invitation to deal outside the platform in the description.

1. You set a price for one unit (hour, day, week, month or year) and choose the booking periods you accept. The platform converts the price automatically and proportionally to the other periods, with rounding, and you may set an optional weekly, monthly or yearly discount.
2. Prices are subject to a minimum for each period, and before saving you see the price the renter will see for each period.
3. A booking's price is fixed when the request is sent, and later price changes do not apply to existing bookings.

1. A listing is published as soon as you accept these terms, the Prohibited Items list and the Terms of Use, confirm the information is accurate, and add three required photos taken in landscape: one from outside and two wide shots from inside that show the whole space.
2. When you edit a published listing you are asked to confirm your acceptance again, and you remain responsible for the photos and information matching the space.
3. The platform team monitors published listings and may take down any listing that is non-compliant or misleading; the reason appears in your dashboard, and you can edit and republish it.
4. Publishing does not mean the platform has inspected the space or guarantees its condition, and you remain responsible for your listing's accuracy. Renters' reviews appear on your listing and profile, and you earn the “Trusted” badge after confirmed bookings and high ratings, or with a subscription.

Only the renter sees the detailed address and exact location, after you accept the booking. The public sees an approximate location within about one kilometre on the map and in search.

1. Respond to every booking request within twenty-four (24) hours, failing which it expires automatically.
2. After accepting a request, review and accept the electronic rental agreement; the renter cannot pay until both parties have accepted it.
3. You may cancel a booking after accepting it as long as neither party has confirmed the handover and you have not confirmed receipt of a direct payment, and the renter gets back everything they paid. Repeated cancellations without an acceptable reason may reduce your listings' visibility, suspend them or suspend your account.

1. Inspect the items at handover, take dated photos of them and the space, then confirm "items received" through the platform. You may refuse any item that does not match the booking or is prohibited.
2. Allow the renter access to their items at the agreed times, and do not block access or end the booking early without a legal or contractual reason.
3. Do not open, use, move or inspect stored items without the renter's permission, except to avert imminent danger, in which case notify the renter and the platform immediately.
4. At the end of the term, once the renter has collected their items, confirm completion through the platform.

1. Keep the space reasonably safe and in good condition, including locks, lighting and any fire safety equipment required by law, and inform the renter of anything that could affect their items.
2. The platform provides no insurance for the space, items, vehicles or third-party liability. We recommend checking that your property insurance, if any, covers renting out and storage.
3. You are liable for damage or loss resulting from your misconduct or negligence and are not liable for force majeure.

You may not accept or allow anything on the prohibited items list, including storing hazardous or unlawful materials, using the space for living or sleeping, running a commercial or industrial activity in it, or any use that breaches municipal or civil defence requirements.

1. With electronic payment, the renter pays through a licensed payment service provider and the amount is held there until the handover is confirmed; the agreed rent is then released to you in full (less any featured-listing fee). The renter pays the service fee on top of the rent.
2. For electronic payment of monthly and yearly bookings, each instalment is charged at the start of its cycle and released to you seventy-two (72) hours later unless a dispute is raised.
3. The payment service provider transfers your share to your account registered with it. You must give it accurate details and complete any verification it requires. Transfers may take time depending on the provider and the bank.
4. With electronic payment, disputed amounts stay held until the dispute is decided.

1. From your dashboard you choose the payment methods you accept for your account or for each space: electronic payment through Hayyiz, direct bank transfer to your registered account, or payment to you at handover. The renter picks one when making the request, and it is fixed in the booking contract.
2. Direct payment is not held, guaranteed or refunded by Hayyiz: you receive the full amount directly from the renter, and you alone are responsible for returning to the renter whatever a dispute decision or the competent authorities require.
3. With bank transfer, your account details (beneficiary name, bank and IBAN) are shown to the renter only after both parties sign the contract, and the renter uploads the transfer receipt on the platform. You must confirm receipt or report that it has not arrived within seventy-two (72) hours of the receipt being uploaded, failing which it is deemed received; such a report opens a dispute.
4. With payment at handover, you collect the full amount from the renter at handover and confirm on the platform receipt of the amount together with receipt of the items.
5. With direct payment, Hayyiz's dues on the booking, meaning everything the platform would have kept with electronic payment (the service fee and its VAT, and the featured-listing fee and its VAT, if any), become a debt you owe the platform from the time receipt of the amount is confirmed, and appear in your dashboard under “Your dues to Hayyiz”.
6. You settle dues by bank transfer to the Hayyiz account shown in your dashboard and upload the transfer receipt, which the platform reviews and approves, or by electronic payment once available. Payments are applied to the oldest dues first.
7. If your unsettled dues exceed five hundred (500) riyals or any of them is more than thirty (30) days old, your spaces stop accepting new bookings until you settle them; existing bookings are not affected.
8. If settlement is late or repeatedly late, the platform may suspend your listings or your account and claim the dues before the competent authorities.
9. If a dispute on a directly paid booking ends with the amount being returned to the renter, Hayyiz's dues on that booking are cancelled.

1. Featuring is an optional feature that you can turn on or off from your dashboard at any time; turning it on involves no upfront payment.
2. A featured listing shows a “Featured” badge and a gold outline in search results and on the map at the same size, and moves slightly up the ranking without hiding other listings. The platform does not guarantee any number of requests or bookings.
3. If a booking request is made while featuring is on, the platform is entitled to a featured-listing fee of five percent (5%) of the rent, plus VAT where due, deducted from each instalment when it is released to you. The rate and amount are fixed in the booking contract and do not change if you later turn featuring off.
4. The featured-listing fee does not affect what the Renter pays, and no fee is due on any instalment refunded to the Renter.

Important: Do not ask for or accept any payment or arrangement from the renter outside a booking recorded on Hayyiz or by any method other than the one set out in its contract, even for an extension or renewal. Nothing done outside is protected by the platform, and it may lead to removal of your listings and suspension of your account.

1. Every booking, including its performance, extension and renewal, must be agreed exclusively through the platform, and all amounts under it must be paid by the payment method set out in its contract and recorded on the platform, whenever the parties came to know each other or the space through Hayyiz.
2. It is prohibited to request, accept or pay any amount other than by the payment method set out in the booking contract or without a booking on the platform, and to exchange phone numbers or contact details in order to deal outside it or to avoid the service fee or the platform's dues.
3. Any dealing or payment outside the platform is not protected by Hayyiz: it is not covered by the holding of funds with the payment service provider, the electronic rental agreement, dispute resolution or refunds, and the platform bears no liability for it or its consequences.
4. Where a breach is established or reasonably suspected, the platform may suspend the account, suspend or remove listings, and suspend existing bookings.
5. If any user asks you to deal or pay outside Hayyiz, report it through the contact page by choosing the topic "Asked to deal or pay outside Hayyiz".

1. You alone are responsible for declaring the income you earn from renting out and paying any zakat or tax due on it.
2. If you are registered for VAT or required to register, you are responsible for including VAT on the rent within the price you set and for issuing any required tax invoices to the renter. The platform is responsible only for VAT on its own service fee.
3. You are responsible for obtaining any licence or permit needed to rent out the space and for complying with local laws and regulations.

1. The platform may reject, suspend or remove a listing and suspend the account if it breaches these terms or the Terms of Use, is misleading, attracts repeated complaints, involves proven dealing outside the platform, has overdue Hayyiz dues, or poses a safety risk.
2. We tell you the reason for the action where legally possible, and you may object through the contact page.
3. You may ask for your listing to be paused or deleted at any time through the contact page, while honouring any accepted bookings until they end.

We may amend these terms from time to time and will publish the amended version on this page with its version date. After a material change, you will be asked to accept the new version before creating any listing or submitting it for review.

For any question about these terms, contact us through the contact page.