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Deleting your Hayyiz account

Last updated: 24 October 2026Version: 2026-10-24

You can delete your Hayyiz account yourself at any time from Settings, without contacting us. This page explains the steps and what happens to your data afterwards.

In short

  • Delete from Settings → “Delete account”. It requires a confirmation code sent to your email.
  • Active or pending bookings (as a renter or host) and any amounts not yet transferred to you must be settled before deletion.
  • Your personal data is deleted, your listings stop being shown, and all sign-in sessions end.
  • We keep booking, contract, receipt and consent records for the statutory periods, without your name or contact details.
  • You can sign up again later with the same email as a new account.

This summary is for convenience only; the full text below is the binding reference.

1.Steps

  1. Sign in on the website or the app and open Settings.
  2. Tap “Delete account” and review what is deleted and what is kept.
  3. If you have active bookings or pending amounts, you will see a list of what needs to be settled first.
  4. Type the confirmation word “DELETE”, then request the confirmation code and enter it from your email.
  5. Tap “Delete my account permanently”. The deletion happens immediately and you are signed out.

Can’t sign in? Contact us through the Contact us page from the same registered email, and we will verify that the account is yours before deleting it.

2.Data that is deleted

  • Your name, email, mobile number, gender and age.
  • Sign-up and sign-in details (IP address, device and visit source) and the link between your visits and your account.
  • Your individual account name (shown afterwards as “Deleted user”), and the business contact details if you were its only member.
  • Your payout account (IBAN), and your account’s referral and discount codes.

Your listings disappear from search immediately, and sign-in sessions on all devices end.

3.Data we keep, and why

Saudi regulations, such as the tax, commercial books and e-commerce laws, require some records to be kept even after an account is closed. We therefore keep the following only for the statutory periods, linked to an identifier without your name:

  • Bookings, electronic contracts and their acceptance, receipts, invoices and payment records.
  • The record of your acceptance of the terms and policies (version and date).
  • Booking chats, reviews, support requests and complaints, as they are evidence in any dispute or claim.

When the statutory period ends, these records are deleted or fully anonymised. For more, see the Privacy policy.

4.A copy of your data before deleting

You can download a copy of your data from Settings → “A copy of my data” before deleting your account.

Deleting your Hayyiz account | Hayyiz